Privacy Policy

1. Information We Collect

We collect information that you provide directly through our website forms, such as product inquiries, RFQ submissions, sample requests and the contact form. This typically includes your name, company name, email address, phone or WhatsApp number, product requirements, shipping address for sample deliveries, and any drawings or reference images you attach.

We also collect limited technical information automatically when you visit the site, such as IP address, browser and device type, referring page and the pages you view. This information is collected through cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information you provide for the following business purposes:

• Responding to your inquiries and preparing quotations or sampling plans
• Arranging sample production, shipping and follow-up communication
• Providing customer support and maintaining our business relationship
• Improving our website content, product information and user experience
• Complying with applicable legal, tax and accounting obligations

3. Legal Basis and Consent

We process business contact information on the basis of your consent, which you give when you submit a form, and our legitimate interest in responding to business-to-business inquiries and operating our website.

4. Sharing of Information

We do not sell or rent your personal information. We may share information with service providers that help us operate our website and business, such as email, hosting, analytics and logistics providers. These providers are expected to protect your information and to use it only for the services they perform for us.

We may also disclose information where required by law, regulation or valid legal process.

5. Data Retention

We retain inquiry and business correspondence records only for as long as necessary to serve your request and to meet legal, tax and accounting requirements. Inquiry records are typically retained for up to three years from the last contact, after which they are deleted or anonymized.

6. Your Rights

Depending on your location, you may have the right to request access to the information we hold about you, to ask us to correct or delete it, to withdraw consent, or to object to certain processing. To exercise these rights, contact us using the details below. We will respond within a reasonable period and no later than the timeframe required by applicable law.

If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

7. International Transfers

Our business operations are based in China, and information you submit may be processed and stored outside your country of residence. Where required, we take reasonable steps to ensure that transfers of information are subject to appropriate safeguards.

8. Security

We apply reasonable technical and organizational measures to protect the information we hold, including access controls and secure transmission of form submissions. Please note that no method of transmission or storage over the Internet is completely secure.

9. Children's Privacy

Our website is intended for business and trade use. It is not directed to children, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated date.